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All Systems Operational

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GLOBAL Services Status Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Admin Panel Operational
90 days ago
100.0 % uptime
Today
Perimetral Firewalls Operational
90 days ago
100.0 % uptime
Today
Internal DNS Operational
90 days ago
100.0 % uptime
Today
Support Center Operational
90 days ago
100.0 % uptime
Today
WWW Operational
90 days ago
100.0 % uptime
Today
Internet Access Operational
90 days ago
100.0 % uptime
Today
Servers Operational
90 days ago
99.98 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
Madrid Operational
90 days ago
99.96 % uptime
Today
Paris Operational
90 days ago
100.0 % uptime
Today
Remote Desktop Operational
90 days ago
99.98 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
Madrid Operational
90 days ago
99.96 % uptime
Today
Paris Operational
90 days ago
100.0 % uptime
Today
File Storage Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
Market Place Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
DNS Service Operational
90 days ago
99.98 % uptime
Today
Global Operational
90 days ago
99.98 % uptime
Today
Virtual PBX Operational
90 days ago
99.96 % uptime
Today
Madrid Operational
90 days ago
99.96 % uptime
Today
DRaaS Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
Migrations Operational
90 days ago
99.98 % uptime
Today
Madrid Operational
90 days ago
99.96 % uptime
Today
Paris Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Resolved - We are pleased to inform you that the connectivity issues related to the Espanix IXP in Spain have been resolved. All services have returned to normal and the situation has been fully restored. We will continue to monitor the situation to ensure everything remains stable.

Thank you for your patience and understanding.

Mar 26, 12:54 UTC
Investigating - We are currently experiencing global connectivity issues in Spain, impacting ISPs (Interner Service Provider) and IXPs. (Internet Exchange Point ) Our team is actively investigating the situation and working with local providers to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.

Thank you for your patience.

Mar 26, 08:00 UTC
Resolved - After extended monitoring and analysis, we have not observed any new occurrences of the reported connectivity issues. All systems are stable and functioning as expected.

The incident is now considered resolved. We will continue to monitor our infrastructure as part of our normal operations.

Thank you for your patience and understanding

Mar 26, 10:12 UTC
Monitoring - After further investigation, we have identified that the remaining connectivity issues were caused by an automatic rule update process on one of our newly deployed firewalls. This process was inadvertently clearing active sessions during each update cycle, resulting in micro-outages for some users.

To recap:

The initial issue was related to aggressive ARP timeout settings on our leaf switches, which we resolved by increasing the timeout to 8 hours.

Despite that fix, some partners continued to report intermittent disruptions.

We traced these to the firewall behavior, which has now been adjusted to preserve active sessions during rule updates.

We are currently monitoring the infrastructure closely to ensure full stability. Thank you for your patience.

Mar 25, 21:10 UTC
Investigating - Following the previously applied changes to our network infrastructure, we are still receiving reports from some partners regarding intermittent micro-outages.

Our engineering team is actively investigating these new reports, as the root cause is not yet fully identified. We are working to gather more data and closely monitoring the situation.

Further updates will be provided as we make progress.

Mar 25, 09:58 UTC
Monitoring - We have identified the root cause of the connectivity issues as a misconfiguration in the ARP timeout settings on our leaf switches. Our configuration included a periodic ARP table clear every 15 minutes. As a result, if there was no active traffic within that timeframe, the leaf switches would lose the MAC address, causing intermittent connectivity or session drops.
This behavior was successfully replicated in our lab environment.
We have now removed the aggressive ARP timeout and increased the ARP entry lifetime to 8 hours, aligning it with a standard workday to prevent further unexpected disconnections.
We are currently monitoring the system to ensure stability

Mar 24, 23:21 UTC
Identified - We have adjusted internal routing paths towards upstream internet providers in order to improve traffic ingress into our cloud infrastructure. These changes are expected to improve connectivity for affected users, especially those relying on French ISPs that were previously not learning our BGP routes properly.

We continue to monitor the situation closely and will share further updates as needed.

Mar 24, 21:18 UTC
Update - We have identified that some Internet Service Providers (ISPs) in France are currently not learning our BGP routes correctly. This may result in intermittent connectivity issues when accessing our cloud infrastructure from certain networks within the region.

Our team is actively working with our upstream providers to ensure proper route propagation and restore full connectivity for all affected users.

We will provide further updates as progress is made.

Mar 24, 21:00 UTC
Investigating - We are currently investigating reports of intermittent connectivity issues affecting customer access to our cloud infrastructure from the Paris region. Our engineering team is actively working to identify the root cause. Updates will be provided as more information becomes available.
Mar 24, 18:45 UTC
Resolved - We are currently experiencing global connectivity issues in Spain, impacting ISPs (Interner Service Provider) and IXPs. (Internet Exchange Point ) Our team is actively investigating the situation and working with local providers to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.

Thank you for your patience.

Mar 26, 07:30 UTC
Mar 25, 2025
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.